Suggested text: Our website address is: https://urjasrota.in
1. Introduction
Welcome to Urja Srota (“Urja Srota”, “we”, “us”, or “our”).
Urja Srota provides astrology, spiritual guidance and AI-assisted services through digital channels, including WhatsApp and other platforms.
This Privacy Policy explains how we collect, use, store, process and disclose personal data when you register for, purchase or use our services.
We intend to process personal data in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws.
By registering for or using Urja Srota services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Registration Information
- Name
- Mobile/WhatsApp number
- Email address, where provided
- User/account identifier
- Referral information, where applicable
- Information required to create and manage your account
Your mobile/WhatsApp number may be used to identify your account and provide our services.
2.2 Astrology Information
- Name
- Date of birth
- Time of birth
- Place of birth
- Astrology-related questions
- Relationship-related questions
- Career-related questions
- Family or personal information voluntarily included in your question
- Other information that you choose to provide for obtaining a requested service
You should avoid providing information that is not necessary for the service you are requesting.
2.3 Information in Your Questions
When you submit a question to Urja Srota, we may process the text and other information included in your request. Your question may contain information relating to relationships, marriage, career, education, family, personal circumstances, financial circumstances, or other matters voluntarily disclosed by you.
Please do not submit passwords, OTPs, bank PINs, card CVVs or other authentication credentials through our services.
3. How We Use Your Information
- Creating and managing your account.
- Identifying your account using your mobile/WhatsApp number.
- Providing astrology and spiritual guidance services.
- Processing your astrology information.
- Processing questions submitted by you.
- Generating AI-assisted responses.
- Maintaining your Question Wallet/question balance.
- Processing purchases and payments.
- Maintaining payment and transaction records.
- Sending service-related communications.
- Providing customer support.
- Preventing fraud, misuse and unauthorised activity.
- Maintaining and securing our systems.
- Monitoring and troubleshooting technical issues.
- Complying with applicable legal and regulatory requirements.
- Resolving disputes and enforcing our Terms and Conditions.
- Improving our services where permitted by applicable law.
4. AI-Assisted Processing
Some Urja Srota services use third-party artificial intelligence providers to process information and generate responses. Depending on the service requested, information may be transmitted to third-party AI providers including DeepSeek and Google Gemini.
Because these providers operate independently from Urja Srota, processing may occur outside India. We aim to transmit only information reasonably necessary for providing the requested AI-assisted service.
5. DeepSeek Processing
Certain Urja Srota astrology services use DeepSeek for AI-assisted processing.
When DeepSeek is used to generate an astrology-related response, we may send:
- Name
- Date of birth
- Time of birth
- Place of birth
- The relevant information or question required to generate the requested response
We do not intentionally send the user’s mobile number to DeepSeek unless it is technically necessary for a particular service.
DeepSeek’s applicable Privacy Policy states that user inputs/prompts may be processed as personal data and that DeepSeek directly processes and stores personal data in the People’s Republic of China.
Accordingly, users should understand that submitting information for a service using DeepSeek may involve cross-border processing and transfer of personal data outside India, including processing in China.
6. Google Gemini Processing
Certain Urja Srota services may use Google Gemini or related Google AI services for AI-assisted processing. Depending on the service and technical configuration, information submitted for an AI-generated response may be transmitted to Google or its applicable AI service infrastructure. Such processing may involve infrastructure located outside India.
7. International Data Processing
Urja Srota primarily uses infrastructure located in India for its current core application environment. However, some third-party providers used to operate our services may process information outside India.
- AI service providers
- WhatsApp/Meta
- AiSensy
- Cloud infrastructure providers
- Payment service providers
- Other technology or operational service providers
The country or location in which information is processed may vary depending on the provider, service, infrastructure configuration, security requirements and applicable law.
8. Cloud Infrastructure and AWS
Urja Srota uses Amazon Web Services (AWS) for certain cloud infrastructure and application-processing functions.
Our current primary AWS infrastructure is located in the Mumbai, India region, including services such as Amazon EC2, AWS Lambda, Amazon SQS, CloudWatch and related infrastructure.
Historical Sydney Infrastructure
Urja Srota previously used certain AWS Lambda resources in the Sydney, Australia region. The last known use of the Sydney infrastructure for Urja Srota processing was 23 July 2026.
As of the effective date of this Privacy Policy, those Sydney Lambda resources are no longer being used for our current application processing.
9. WhatsApp, Meta and AiSensy
Urja Srota uses WhatsApp-based communication to provide certain services.
We use AiSensy Communications Private Limited (“AiSensy”) for certain WhatsApp Business messaging, automation and communication functions.
Depending on your interaction with Urja Srota, information processed through the messaging infrastructure may include your mobile/WhatsApp number, name, messages, information submitted through WhatsApp forms or automated flows, service interaction information, and delivery and technical information.
WhatsApp messaging is also provided through the Meta/WhatsApp ecosystem. Information transmitted through WhatsApp may therefore be processed by Meta and/or WhatsApp according to their applicable policies and terms.
AiSensy policies:
10. Payment Processing
Urja Srota provides paid question packs and other paid services. Payments may be processed through:
- WhatsApp Pay
- Razorpay
We may receive and store transaction-related information such as Order ID, Payment ID, Transaction/reference ID, amount, currency, payment status, date/time and purchased package/service.
We do not intentionally collect or store UPI PIN, OTP, Card CVV, Card PIN, Internet banking password or other payment authentication credentials.
11. Question Wallet / Purchased Questions
Urja Srota may operate a prepaid question-based service. When you purchase a question pack, we may associate the purchased questions with your account or registered mobile number.
- Package purchased
- Number of questions purchased
- Number of questions used
- Remaining questions
- Transaction details
- Date and time of purchase
- Relevant service/request history
12. Data Sharing
We do not sell personal data merely for monetary consideration.
We may share or provide access to personal data where reasonably necessary to provide and operate our services.
- Amazon Web Services
- AiSensy
- Meta/WhatsApp
- DeepSeek
- Google/Gemini
- Razorpay
- WhatsApp Pay or applicable payment partners
- Security and technology providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
13. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law.
Different categories of information may have different retention periods. We may delete, anonymise or otherwise dispose of personal data when it is no longer required and there is no legal or legitimate reason to retain it.
14. Data Security
We use reasonable technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These may include access controls, authentication, encryption in transit, secure cloud infrastructure, restricted production access, monitoring and logging, security controls, and backup and recovery procedures.
15. Your Privacy Rights
Subject to applicable law, you may have rights to request information about processing, correction of inaccurate data, deletion where legally applicable, withdrawal of consent where processing is based on consent, grievance redressal, and other rights available under applicable data-protection law.
Requests may be submitted to: [privacy@yourdomain.com]
16. Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent through the mechanism provided by Urja Srota. Withdrawal does not affect processing performed before withdrawal and may affect our ability to provide services where the relevant information is necessary.
17. Children’s Data
Our services are not intentionally directed towards children. We do not knowingly seek to collect children’s personal data in circumstances where applicable law requires parental or guardian consent.
18. Third-Party Services
| Provider | Purpose |
|---|---|
| Amazon Web Services | Cloud infrastructure and application processing |
| AiSensy | WhatsApp Business messaging and automation |
| Meta/WhatsApp | WhatsApp communication |
| DeepSeek | AI-assisted astrology processing |
| Google Gemini | AI-assisted processing |
| Razorpay | Payment processing |
| WhatsApp Pay | Payment processing |
| Other technology providers | Security, infrastructure and operational services |
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, third-party providers, data-processing practices, or applicable law.
20. Grievance Redressal and Contact
WOIR Software
Product: Urja Srota
Privacy/Data Protection Contact: Amar Sharma/CEO
Email: info@woir.in
Phone: +91 9555295300
Address: 263 Ajanta Colony, Street No 6, Garh Road, Meerut, Uttar Pradesh, 250002, India
21. Governing Law
This Privacy Policy shall be governed by the laws of India, subject to applicable statutory and regulatory requirements.
Acknowledgement
By registering for or using Urja Srota services, you acknowledge that you have read and understood this Privacy Policy and understand that Urja Srota uses third-party service providers, AI providers, WhatsApp/AiSensy/Meta, WhatsApp Pay and Razorpay, and that certain services may involve processing outside India. You also understand that DeepSeek may receive your name, date of birth, time of birth and place of birth for applicable astrology services.