1. Acceptance of Terms
Welcome to Urja Srota. These Terms and Conditions ("Terms") govern your access to and use of Urja Srota's astrology, spiritual guidance, AI-assisted services, question packs and related services.
By registering, purchasing a question pack, submitting a question or otherwise using our services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.
2. Nature of Our Services
Urja Srota provides astrology, spiritual guidance and AI-assisted services, including Vedic astrology, Janam Kundli, career guidance, marriage and relationship guidance, foreign travel guidance, planetary remedies, spiritual guidance, energy-related guidance, AI-assisted astrology responses and other astrology-related services.
Our services are intended for informational, spiritual and guidance purposes.
3. No Guarantee of Predictions or Outcomes
Astrological and spiritual guidance is interpretive in nature. We do not guarantee that any prediction, recommendation or guidance will result in a particular outcome, including in relation to marriage, relationships, career, education, business, financial matters, travel, family matters or personal decisions.
You are solely responsible for decisions made based on information received through our services.
4. Medical, Legal and Financial Disclaimer
Urja Srota's services are not a substitute for professional medical, mental-health, legal, financial, investment or other regulated professional services.
You should consult an appropriately qualified professional where professional advice is required. You should not rely solely on an astrology or AI-generated response for decisions involving significant medical, legal, financial or personal consequences.
5. Registration
Certain services require registration using a mobile number or other information. You agree to provide accurate information, provide information that you are authorised to provide, keep your account information accurate, not impersonate another person, and not use another person's account without authorisation.
6. WhatsApp Services
Certain Urja Srota services are provided through WhatsApp. We use AiSensy Communications Private Limited (AiSensy) for certain WhatsApp Business messaging, automation and communication functions.
WhatsApp services may also involve the Meta/WhatsApp platform. Your use of WhatsApp-based services may therefore involve processing of your mobile number, messages and other information required to provide the service.
AiSensy Privacy Policy
AiSensy Terms of Service
7. Astrology Information
To provide certain astrology services, you may be asked to provide Name, Date of birth, Time of birth, Place of birth, and your question or other relevant information.
You are responsible for ensuring that the information supplied by you is accurate. Incorrect birth information may result in an inaccurate astrology calculation or response.
8. AI-Generated Responses
Some Urja Srota responses may be generated or assisted by artificial intelligence. AI-generated information may contain errors, inaccuracies, incomplete information, unexpected results or incorrect interpretations.
We do not guarantee that every AI-generated response will be accurate, complete or suitable for your circumstances.
9. DeepSeek Processing
Certain astrology services use DeepSeek for AI-assisted processing.
For these services, we may send to DeepSeek:
- Name
- Date of birth
- Time of birth
- Place of birth
- Relevant question or information required to generate the response
DeepSeek may process such information outside India, including in China. By using a service that requires DeepSeek processing, you acknowledge that the relevant information may be transferred to and processed by DeepSeek outside India.
10. Google Gemini Processing
Certain services may use Google Gemini for AI-assisted processing. Information transmitted to Gemini will depend on the service being used and the information required to generate the requested response. Such processing may involve infrastructure outside India.
11. Cloud Infrastructure
Urja Srota currently uses AWS infrastructure primarily located in the Mumbai, India region. Our infrastructure may include AWS EC2, Lambda, SQS and related services.
Urja Srota previously used certain AWS Lambda resources in Sydney, Australia. The last date on which the Sydney infrastructure was used for Urja Srota processing was 23 July 2026. Those Sydney resources are no longer used for our current application processing.
12. Payments
Urja Srota offers paid question packs and other paid services. Payments may be made through:
- WhatsApp Pay
- Razorpay
- Other payment methods expressly made available by Urja Srota
The applicable price will be displayed before payment. After successful payment confirmation, the applicable question balance or purchased service may be credited to your account.
13. Payment Information
Payment transactions are processed through the applicable payment provider. Urja Srota may receive information such as Order ID, Payment ID, Transaction ID/reference, amount, payment status, transaction date/time and purchased package.
You must not provide your UPI PIN, OTP, Card CVV, Card PIN or banking password to Urja Srota through WhatsApp, chat or support channels.
14. Question Packs
Urja Srota may offer prepaid question packs. Each package may contain a specified number of questions at a specified price. The applicable price and number of questions will be displayed to you before purchase.
Purchased questions may be associated with your registered account/mobile number.
15. Use of Questions
A question may be deducted from your available balance when a question is submitted or processed according to the applicable service flow.
Where a technical failure results in a question being deducted without successful service delivery, Urja Srota may, subject to verification, restore the relevant question or provide another appropriate resolution.
Question balances are associated with the relevant account, may not be transferred unless expressly permitted, and may not be sold or exchanged.
16. Refunds
Refunds will be governed by the refund policy applicable to the relevant purchase and applicable law. If you have been charged successfully but the purchased service has not been delivered because of a technical failure, you may contact our support team.
17. Referral and Promotional Offers
Urja Srota may provide referral benefits, promotional questions or other promotional offers. Promotional offers may have eligibility requirements, be limited to one benefit per user, have separate terms, or be changed or withdrawn where permitted by law.
18. User-Provided Information
You are responsible for information submitted through our services. You should not submit passwords, OTPs, UPI PINs, Card PINs, CVVs, banking passwords, unnecessary confidential information, or information that you do not have permission to provide.
19. Prohibited Activities
- Attempt to gain unauthorised access to our systems.
- Reverse engineer or interfere with our services.
- Attempt to manipulate question balances.
- Manipulate payment records.
- Abuse referral or promotional offers.
- Create fraudulent accounts.
- Overload or attack our systems.
- Use automated requests to abuse the service.
- Resell our services without permission.
- Use the service for unlawful purposes.
20. Service Availability
We aim to provide reliable services but do not guarantee uninterrupted availability. The service may be temporarily unavailable due to maintenance, AWS/cloud failures, WhatsApp/Meta outages, AiSensy outages, AI-provider outages, payment-provider failures, internet/network failures, security incidents, or events beyond our reasonable control.
21. Third-Party Services
Urja Srota depends on third-party providers, including Amazon Web Services, AiSensy, Meta/WhatsApp, DeepSeek, Google Gemini, Razorpay, WhatsApp Pay and other infrastructure and technology providers.
Third-party services are governed by the relevant provider's own terms and policies. Urja Srota is not responsible for independent outages, policy changes or processing activities of third-party providers, although we will take reasonable steps to restore our services where possible.
22. Intellectual Property
All Urja Srota branding, logos, software, designs, text, website content and other proprietary materials are owned by or licensed to Urja Srota unless otherwise stated.
23. Account Suspension or Termination
We may suspend, restrict or terminate access to an account where these Terms are violated, fraudulent activity is suspected, the service is abused, unauthorised access is suspected, or required by law.
24. Privacy
Your use of Urja Srota is also governed by our Privacy Policy. Our Privacy Policy explains what personal data we collect, why we collect it, how we use it, where it may be processed, our third-party service providers, AI processing, international data processing, data retention and applicable privacy rights.
25. Changes to Services and Terms
We may modify our services, packages, prices, features or these Terms from time to time. Updated Terms may be published through our website, WhatsApp service or other appropriate communication channel.
26. Limitation of Liability
To the extent permitted by applicable law, Urja Srota shall not be responsible for indirect, incidental, special or consequential losses arising from your use of our services. Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
27. Governing Law
These Terms shall be governed by the laws of India, subject to applicable statutory and regulatory requirements. Subject to applicable law, disputes shall be subject to the jurisdiction of courts having appropriate jurisdiction over the location of Urja Srota's registered office.
WOIR Software
Product: Urja Srota
Privacy/Data Protection Contact:
Amar Sharma (CEO)
Email: info@woir.in
Phone: +91 9555295300
Address:
263 Ajanta Colony,
Street No. 6, Garh Road,
Meerut, Uttar Pradesh - 250002,
India
29. Acceptance
By registering with Urja Srota, purchasing a question pack, submitting a question or using our services, you confirm that:
- You have read and understood these Terms and Conditions.
- You agree to these Terms.
- You have read our Privacy Policy.
- You understand that certain services use AI.
- You understand that information may be processed by third-party AI providers.
- You understand that DeepSeek may receive your name, date of birth, time of birth and place of birth for applicable astrology services.
- You understand that certain third-party providers may process information outside India.
- You understand that WhatsApp services may involve AiSensy and Meta/WhatsApp.
- You understand that payments may be processed through WhatsApp Pay and Razorpay.
- You understand that astrology and AI-assisted guidance does not guarantee any particular outcome.